Returns
It is the responsibility of the buyer to report any issues at the time of delivery or pick up.
Driver’s signature will be evidence of proof of delivery in the event the customer is not available to receive the materials on site.
Several types of goods are exempt from being returned. We are unable to accept returns on Drywall, Coronado Stone, Coronado Brick, ADSS Manufactured Stone or Natural Sure Stone.
Retain your copy of receipt as proof of purchase. Exchanges can be accepted with a valid receipt.
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at heather@shopadss.ca.
Shipping
Once a return has been raised, you should mail your product to: 2903 - 101 st NW Edmonton Alberta CA T6N 1A7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Contact Information:
info@shopadss.ca
2903-101 Street NW Edmonton Alberta T6N 1A7
780-490-0008
3296-44 Avenue SE Calgary Alberta T2B 3J9
403-452-7114
