We ship all of our products under our "Tools" category Canada wide. These have a flat rate of $14.99 for orders under $250, and free shipping for orders over that amount.
For our "Building Materials" category, there are some restrictions. We are able to offer shipping on some items within this category. Such as: heaters, nails/screws/staples, smaller sawhorses, and smaller accessory items. If a product is not eligible for Canada wide shipping, it will likely indicate so in the product description or you will get an error message in your shopping cart.
We are working to get this sorted more clearly for our consumers.
It depends on where you are. If your order was sent out via Purolator or Canpar, then the typical transit time is 3-6 business days depending on your location. Your tracking information will be sent to you within your shipping confirmation email.
If you have ordered a local drywall or insulation delivery, the office will call you to schedule you in for the next available delivery slot.
For our Canada wide shipments, we use either Canpar or Purolator.
For our local deliveries, we have an in house delivery service.
For our drywall and insulation deliveries, once your order is placed the office will call you to get more information regarding your delivery, and to schedule you for our next available delivery date. Orders over $500 and within Edmonton or Calgary city limits ship for free, under this amount there is a $75.00 delivery charge. If you are outside these areas and are interested in a delivery, please call your nearest office and we can assist you.
Our delivery service does offer bringing the drywall and insulation directly into your home, as long as there is adequate access. For basements we require either a straight staircase down or a window. For second floors, we require either a window or slit to be cut in the wall. If the board needs to be carried up the stairs, there is a $2 per sheet additional charge.
If you have any other questions, please contact your nearest branch.
If you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please take a look at our refund policy to see our return process, and if your product is eligible for return.