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Payment & Security
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ADSS Building Supplies Return & Refund Policy
For local deliveries our policy is as follows:
It is the responsibility of the buyer to report any issues at the time of delivery or pick up. Driver’s signature will be evidence of proof of delivery in the event the customer is not available to receive the materials on site. We are unable to accept returns on Drywall, Bagged Products, Coronado Stone, Coronado Brick, ADSS Manufactured Stone or Natural Sure Stone. Products outside of these categories may be returned within 30 days of your purchase and will be inspected upon return by our warehouse personnel. Products with any damage will not be accepted. Please retain your copy of receipt as proof of purchase. Exchanges can be accepted with a valid receipt.
For online orders - delivery via courier - our policy is as follows:
If you wish to return an item that has been shipped to you via a shipping courier, please contact us in order to start the procedure. Returns must be started within 2 business days of receiving the product. If you have received the product damaged, please take as many pictures as possible of the packaging and how the product was delivered and send those to firstname.lastname@example.org. Once that is received the credit or replacement process will be started. If you ordered an incorrect item, or wish to exchange an item, you can contact us to start the return process. We will process a return slip for our shipping courier and send that off to you to have them items dropped off at the nearest depot. The shipping charges to send the item back from your location to ours will be deducted off of the returned item. Once the product has arrived at our Edmonton location, we will process the refund or exchange.
If you have received a refund through our online store, it will automatically go on to the credit card that was used to purchase the product. You will receive an email notification when the refund is processed and the credit will show up within 1-3 business days from then.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.